Customer Service Representative - Property Insurance Account

Join EXL Services as a Customer Service Representative (CSR) for our Property Insurance Account and become a key ambassador of exceptional customer support. In this role, you will deliver positive and professional experiences to our valued clients, ensuring their policies are managed efficiently and their needs are met promptly. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you will be part of a dynamic team dedicated to excellence in customer service.

As a CSR in our Property Insurance Account, you will handle inbound and outbound calls, emails, and chats, providing personalized assistance to clients. You will also process policy renewals, file claims, and address any issues that may arise, all while maintaining a high standard of professionalism and empathy.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Process policy renewals and manage client accounts, ensuring all information is up-to-date and accurate.
• File and manage insurance claims, working closely with our claims department to ensure smooth and efficient processing.
• Provide exceptional customer service, addressing client concerns and issues with professionalism and empathy.
• Maintain detailed records of all customer interactions and account activities using our in-house CRM system.
• Collaborate with the sales and claims teams to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service and insurance.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the insurance industry.
• Strong communication skills, both verbal and written, in Indonesian and English.
• Excellent problem-solving skills and the ability to handle multiple tasks simultaneously.
• Proficiency in using CRM systems, such as Salesforce or HubSpot.
• Knowledge of insurance products and processes is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent. A bachelor's degree in a related field is preferred.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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