Customer Service Frontliner - X Team Gym

Join X Team Gym as a Customer Service Frontliner and become the face of our dynamic fitness community in Serang, Banten! In this pivotal role, you will be the first point of contact for members and visitors, ensuring a welcoming, professional, and efficient experience. As part of our dedicated team, you will play a crucial role in maintaining the high standards of service that our members expect.

At X Team Gym, we are committed to providing a top-notch fitness experience. Our gym is more than just a place to work out; it's a community where members feel valued and supported. As a Customer Service Frontliner, you will be at the heart of this community, assisting members with their fitness goals, answering inquiries, and resolving any issues that may arise. Your daily interactions will shape the perception of our gym, so we're looking for someone who is passionate about fitness and has excellent communication skills.

📋 Tanggung Jawab Pekerjaan

• Greet members and visitors with a warm, professional demeanor.
• Assist with membership sign-ups, renewals, and account inquiries.
• Handle customer complaints and resolve issues promptly and professionally.
• Provide information about gym facilities, classes, and services.
• Assist with check-in and check-out processes.
• Maintain a clean and organized front desk area.
• Promote gym events, classes, and special offers to members.
• Ensure compliance with health and safety regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, retail, or a similar role.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks.
• Familiarity with basic fitness knowledge and equipment.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to lift and move up to 20 pounds.
• High school diploma or equivalent.
• Friendly, approachable, and professional demeanor.

🛠️ Keahlian

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